Frequently Asked Questions

Open the Gambling Commission public register and search the operator name — not the brand name. Many British-facing casino brands are white labels running on someone else's licence, so the trading name on the header will often differ from the licensee. We publish the account number and licence reference for every brand we cover, plus a direct register link, so the check takes about fifteen seconds.

A white label is a brand that operates under another company's Gambling Commission licence and technology. Winissimo runs on ProgressPlay Limited; the British Parimatch offering runs on BV Gaming Limited. The arrangement is entirely legitimate and extremely common — but it matters, because your contract, your complaint route and your funds sit with the licensed operator rather than with the brand name.

GamStop is the free national self-exclusion scheme. One registration blocks your access to every operator licensed in Great Britain for a period you choose — six months, one year or five years — and every licensee is required to honour it. If you feel your gambling is no longer a choice you are making freely, it is the single most effective step available to you, and it takes a few minutes.

Because a welcome offer is a one-off and a withdrawal process is forever. A generous headline number attached to a forty-times wagering requirement and a low conversion cap is worth less than a modest offer you can actually clear. Banking carries 25% of our score; promotional terms carry 20%, and we grade them on clarity rather than size.

No. Gambling winnings are not subject to income tax or capital gains tax for players in the United Kingdom — duty is paid by the licensed operator, not by the customer. This is general information rather than tax advice; if your circumstances are unusual, speak to a qualified adviser or check GOV.UK directly.

Under Gambling Commission rules an operator must verify your age and identity before you deposit. In practice that means a photo ID document, and often a proof of address dated within the last three months. Some brands also request evidence of source of funds at higher volumes. This is a legal obligation on the operator, not an obstruction — clearing it early is the fastest route to a smooth first withdrawal.

Every brand is re-checked on a rolling quarterly cycle, and licensing details are re-confirmed against the public register at each sweep. The date of the most recent check appears on each review. If a licence status changes materially, we update the page immediately rather than waiting for the next cycle.

You must be 18 or over and physically located in a jurisdiction where the operator is licensed to accept you. Age verification is mandatory and enforced before any deposit. If you are registered with GamStop, or currently self-excluded with an operator directly, you should not be able to register — and you should not attempt to.

Raise it in writing with the licensed operator first and give them eight weeks. If it is unresolved after that, or you receive a final response you disagree with, you can escalate free of charge to the operator's Alternative Dispute Resolution provider — every Gambling Commission licensee is required to name one in its terms. EdgePeak cannot arbitrate disputes, but we do want to hear about them: patterns in reader reports feed directly into the next scoring sweep.